Queue Trend Report

Identify changes in Queue KPI across last half-year.

 

 

 

 

 

 

 

 

 

 

 

  1. Queue Performance > Queue Trend Report

  2. Enter Closedminimum criteria

    3.    
    Report Template Queue Trend Report
    Period e.g. Yesterday
    Times e.g. 8:00am to 5:00pm
    Group by e.g. Date
    Extension / Queue Number e.g. 5700
       

  3. Add Media Type: Filter for certain media e.g. calls only

     

     

  4. Press Preview Icon from toolbar to view report

 

 

 

 

 

  1. Press Export in Preview toolbar to export as a document (e.g. .pdf, .xlsx)
  2. Press Save in Reports interface to save your inputs in the Templates cache
  3. Press Schedule in Reports interface to automatically send reports by email or network share via the Scheduler